Terms of Service

These Terms of Service ("Terms") govern access to and use of Doctagd ("Doctagd", "we", "us", or "our"), a product operated by Project Paced Ltd.

1. The Service

Doctagd is a document automation platform that helps users generate Word documents from spreadsheet data.

The Service currently includes features such as:

spreadsheet uploads
Word template uploads
placeholder mapping
document generation
generated document downloads
saved configurations
document previews
API access
API keys
usage quotas
billing and subscriptions
workflow automation support

We may modify, improve, suspend, or remove features at any time.

Some features may be marked beta, preview, or experimental and may change without notice.

2. Accounts and Security

You are responsible for:

maintaining accurate account information
keeping credentials secure
securing API keys
all activity under your account

API keys must be treated as confidential credentials.

You must not expose API keys publicly or embed them in insecure client-side environments.

You must notify us promptly if you believe your account or credentials have been compromised.

We may suspend or revoke credentials where reasonably necessary to protect the Service, users, or third parties.

3. Customer Content and Ownership

"Customer Content" includes uploaded spreadsheets, templates, generated documents, mappings, saved configurations, API inputs, metadata, and related materials processed through the Service.

You retain ownership of your Customer Content.

Doctagd does not claim ownership of:

uploaded files
templates
generated documents
saved configurations
workflow data

You grant us a limited licence to host, store, process, transform, preview, generate, transmit, and otherwise use Customer Content solely as necessary to:

provide the Service
secure and maintain the Service
prevent abuse
comply with law
enforce these Terms

You represent that you have all necessary rights and permissions to upload and process Customer Content through the Service.

4. File Storage and Retention

Uploaded files may be stored temporarily in private cloud storage.

Session uploads and temporary processing files may be automatically deleted after expiration periods determined by our operational policies.

Saved configurations may persist until deleted by you or removed by us in accordance with these Terms.

Generated documents, previews, logs, and job records may be retained temporarily for operational, support, security, billing, or reliability purposes.

You are responsible for maintaining your own backups of generated documents and Customer Content.

Doctagd is not intended to function as a permanent archival or records-management system unless explicitly stated otherwise.

5. Document Generation and User Responsibility

Doctagd automates document generation using uploaded data, mappings, templates, formatting rules, and saved configurations provided by users.

You are responsible for:

verifying uploaded data
reviewing mappings
validating generated outputs
confirming formatting
reviewing previews
ensuring generated documents are suitable for your intended purpose

Generated outputs may contain:

formatting inconsistencies
mapping errors
spreadsheet-related errors
unsupported template behaviours
preview differences
filename conflicts
incomplete or inaccurate content

Browser previews are intended as approximate visual representations and may not exactly match Microsoft Word rendering.

Doctagd does not provide legal, accounting, compliance, tax, HR, medical, or professional advice.

You are solely responsible for reviewing and approving generated documents before relying on, distributing, signing, or sending them.

6. Usage Limits and Fair Use

The Service may enforce limits including:

document quotas
configuration limits
API rate limits
file size limits
row limits
storage limits
generation limits
payload limits

Current plan limits and pricing may be displayed within the product or pricing materials.

You must not attempt to bypass usage limits, authentication systems, billing controls, or technical restrictions.

We may throttle, suspend, reject, or restrict usage where limits are exceeded or abuse is suspected.

7. Billing and Subscriptions

Paid plans are billed through third-party payment providers.

By purchasing a subscription, you authorise us and our payment processor to charge applicable fees and taxes.

Subscription fees are billed in advance unless otherwise stated.

Unless required by law, fees are non-refundable.

We may update pricing, plans, quotas, or included features prospectively with reasonable notice.

Failure to pay fees may result in suspension or downgrade of the Service.

8. API Access and Automation

The Doctagd API is subject to authentication, rate limits, quotas, and operational safeguards.

You are responsible for all integrations, workflows, automations, scripts, and third-party tools connected to your account or API keys.

API contracts, endpoints, limits, and behaviours may evolve over time, especially for beta functionality.

We may revoke or restrict API access where necessary to protect the Service or users.

9. Acceptable Use

You must not use Doctagd to:

violate law or regulations
infringe intellectual property rights
upload malware or harmful code
generate fraudulent or deceptive documents
interfere with the Service
abuse APIs or infrastructure
bypass security controls
spam or phish
process content you lack rights to use
overload or scrape the Service
reverse engineer the Service beyond rights granted by law

We may investigate suspected violations and take appropriate enforcement action. See the Acceptable Use Policy for detail.

10. Sensitive and Regulated Data

Unless explicitly agreed in writing, Doctagd is not intended for highly regulated data including:

protected health information
classified information
payment card data
biometric data
highly sensitive government data

You are responsible for determining whether the Service is appropriate for your intended use case and regulatory obligations.

11. Privacy and Data Protection

Our Privacy Policy explains how personal data is processed through the Service.

Where applicable, customers may request a Data Processing Addendum.

You are responsible for ensuring that you have appropriate rights, notices, lawful bases, and permissions for any personal data uploaded through the Service.

12. Confidentiality

Each party may receive confidential information from the other.

Confidential information includes non-public technical, operational, commercial, workflow, customer, and business information.

Each party agrees to use reasonable care to protect confidential information and use it only as necessary to provide or use the Service.

These obligations do not apply to information that:

becomes public without breach
was already lawfully known
is independently developed
is lawfully received from another source

13. Intellectual Property

Doctagd and its software, interfaces, branding, APIs, workflows, and documentation are owned by Project Paced Ltd or its licensors.

Except for the limited right to use the Service under these Terms, no ownership rights are granted to users.

Feedback and suggestions may be used by us without restriction or compensation.

14. Third-Party Services

The Service depends on third-party providers for infrastructure, storage, billing, authentication, email delivery, and related functionality.

Third-party services may be subject to their own terms and policies.

We are not responsible for third-party services outside our control.

15. Availability and Changes

We aim to provide a reliable Service but do not guarantee uninterrupted or error-free operation.

The Service may experience downtime, maintenance, provider outages, or security-related interruptions.

We may modify the Service as necessary to improve functionality, security, compliance, or operational stability.

16. Suspension and Termination

You may stop using the Service at any time.

We may suspend or terminate access where:

these Terms are violated
fees remain unpaid
security risks arise
abuse is detected
continued access creates legal or operational risk

After termination, Customer Content may be deleted subject to operational, legal, backup, billing, or security retention requirements.

17. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE".

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AVAILABILITY, AND NON-INFRINGEMENT.

We do not guarantee that generated documents will be accurate, complete, legally effective, or suitable for your use case.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
WE ARE NOT LIABLE FOR LOSS OF DATA, PROFITS, BUSINESS, GOODWILL, OR REVENUE
OUR TOTAL LIABILITY SHALL NOT EXCEED THE GREATER OF:
- £100
- THE AMOUNT PAID BY YOU TO DOCTAGD IN THE THREE MONTHS BEFORE THE CLAIM

Nothing in these Terms excludes liability that cannot lawfully be excluded.

19. Indemnity

You agree to indemnify and hold harmless Project Paced Ltd and its personnel from claims arising from:

your Customer Content
your use of the Service
your integrations
your API usage
your violation of law
your breach of these Terms

20. Changes to These Terms

We may update these Terms periodically.

Material changes may be communicated through the website, application, or email.

Continued use of the Service after changes become effective constitutes acceptance of the updated Terms.

21. Governing Law

These Terms are governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction over disputes relating to these Terms or the Service.

22. Contact

Questions regarding these Terms may be submitted through the contact page or official support channels.

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